Zendesk Transcription Integration
Turn customer conversations into accurate transcripts without leaving Zendesk. Send supported audio to 3Scribe and return the finished transcript directly to the ticket.
30 free transcription minutes. No credit card required.
From audio to transcript, directly inside Zendesk
3Scribe is designed to keep transcription inside the tools your support team already uses. Submit an audio recording from a Zendesk ticket, let 3Scribe process it, and return the completed transcript as a ticket note.
There's no need to download recordings, upload them to another service and manually copy the results back into Zendesk.
Audio in Zendesk
Customer call recordings and audio attachments are received within the Zendesk ticket.
3Scribe transcription
A high-accuracy process transcribes in seconds, applying contextual punctuation, timestamps, and customer/agent separation.
Transcript returned to the ticket
Automatically posted as an internal note on the same ticket, immediately indexable and searchable across your help desk.
A transcript format that works for your team
Different support workflows need different transcript formats. The 3Scribe Zendesk integration lets you choose how completed transcripts are returned.
Paragraph
A clean continuous transcript for quick reading and searching.
Split by speaker
Separate each speaker into clearly defined sections.
"Could you confirm your account PIN?"
"Yes, it is 9482. We also reset the gateway."
Speakers + timestamps
Include speaker changes and timestamps for easier navigation through longer conversations.
"Checking the server status right now."
"Understood, we are standing by."
Transcribe the audio your customers actually send
Customer conversations arrive in different formats and through different workflows. 3Scribe handles supported audio attachments directly through the Zendesk integration, including WAV recordings.
With support for 24 languages, teams can use the same transcription workflow across multilingual customer conversations.
Explore 24 supported languagesSecure connection. Minimal data handling.
The latest 3Scribe Zendesk integration uses secure OAuth authentication to connect your Zendesk account to 3Scribe without requiring users to exchange or manage API credentials manually.
Audio and transcript data is processed only as required to provide the transcription service, with short retention periods designed for business and support environments.
OAuth 2.0 Handshake
Direct tokenized auth without static shared keys.
Zero Credential Sharing
Agents never handle raw API secrets.
Retention Processing
Jobs discarded after transcription generation.
Compliance Posture
SOC 2 Type II and GDPR framework aligned.
Built for high-volume customer support
Keep agents in Zendesk
Transcripts return to the ticket where the rest of the customer conversation already lives.
Consistent transcript formatting
Choose the transcript style that best fits your support workflow.
Multilingual transcription
Use one integration across conversations in multiple supported languages.
Usage-based pricing
Pay for the transcription you use rather than adding another per-agent software licence.
Add transcription to Zendesk
Give your support team searchable, readable transcripts without adding another tool to their workflow.